"Payment is checked" what it means and why the payment for Aliexpress is checked

When buying things over the Internet, it is convenient to pay across an online payment. Probably many committed or faced with the situation when checking the payment on Aliexpress delayed. For what reason it can happen and what actions will be told in this situation in this article.

Aliexpress guarding the buyer's money

It's nice when the interests of the customer protect the administration of the trading platform. For today's time Aliexpress There is so-called so-called «Buyer's defense ". It can guarantee the safety of your finances in the event of an unsuccessful deal. Therefore, with any unforeseen situation, you can get a complete reimbursement. It is very convenient that since June of the month of 2015, protection can be extended even by exponent 15 days from the date of completion of the order. It is very convenient and will help many to defend their rights. Where can I find it and how to extend it? We will try to answer this question. First of all you need to go to the site Aliexpress and select the "My Orders" item. Next, on the page that appears, choose the necessary product and click the link “More ". Now a page with full information about the product has opened before you, including a proposal to extend protection (highlighted in blue in the lower right corner). We click on the inscription and in the window that opens, we enter the deadline for which we do to extend the protection and click "Send". This message comes to the seller and he considers it, after which it tells you about his decision. Of course, the merchant may refuse, but a decent man will meet the client.

It is important to know that the protection period depends on the number of delivery days:

• 35 days - protection 40-50 days;
• 60 days - protection 70-80 days.

Such a buyer's support is very pleasant and necessary. People will more eagerly make orders, knowing that the truth will be on their side.

"Payment is checked", how long it can be checked, the purpose of checking the payment

When buying a product on site. You make an order and pay it in any way. After that, you can see on the order page status "Payment is checked". This check organizes the resource administration for both the buyer and the seller. Often there are cases of fraud from sellers who receive funds, and do not send goods to the customer. There are also situations when you paid the goods and are sure that the money acted on. In fact, the payment may not pass and means return. To eliminate these situations and checks each transaction separately.

why the payment check process can delay

Basically, the test term is limited by day. But this is ideal, and in real life the resource can be overloaded or on technical problems. Payment may hover another day or more. If everything works well and operators do not overload the payment can be done in a few hours.

There are several reasons for a long check:

• days of sale (World Shopping Day, Black Friday, etc.);
• on holidays or immediately after them;
• with a failure of the trading platform.

If the first two cases are quite possible due to a large number of buyers on the site, then the latter happens very rarely. Administration Aliexpress Very seriously applies to all transactions performed on the resource (even the smallest). Therefore, we reheece to delay your payment with understanding, it is in your own interests.

how to find out the reason for a long payment check if the money went away from the account

You paid the goods and with your score they wrote off the amount in the amount of the cost of the goods, but the payment is still not paid. The situation is not pleasant, but you need to understand. Most often the guilt of the buyer is not in this. Here, the whole responsibility lies on the site payment system Aliperey. Due to errors or overload, information about the receipt of funds does not go to the seller and it cannot send an order. First you need to check the payment status on the site aliperey. Wait a few hours if the payment has not passed by their expiration, it is no longer worth waiting for this. Go to your bank and write a complaint to the return of money. With the hang of funds, all questions on their return are solved through the bank. There is still such a situation that money from the buyer's account is removed several times (up to four). When it is found to start panic. Do not worry in any case, the funds will return. You can go to the bank and write an application for the refund of the money taken over the cost of the order and in the time established by the legislation will return to the account. If the customer does not handle complaints, the funds will still return in thirty working days.

you paid the order, the time "Processing Time" passed, and the goods were not sent to do what to do

First you need to tell what is Processing Time. This is something else, as time on order processing by the seller (one of the many statuses of the order), and each trader exposes it individually. It can be viewed on the order page, as a countdown hour. If the merchant does not have time to send the parcel to the addressee, the site administration cancels the order. If you see that the time has already expired, and your order has not been sent you can independently extend the processing time by pressing the appropriate extension button (Extend Processing Time). It can be found at the time of time. If you do not want to deal with this seller you can cancel an order by pressing the "Request Order Cancellation" button. Therefore, do not worry ahead of time, and look attentively on the order page. You can also write to the seller and ask him about the reason for the delay of expulsion. It is best to do this on the order page in a special field.

increased payment checking over 24 hours, why it happens

Probably many faced situations when at the payment check stage received a message about its extension for another for a few hours. There is nothing terrible in this. Just imagine the scale of this trading platform. Millions of transactions can be concluded all over the world for one day, and accordingly undergo the same payment. The system may simply not cope with such scales and malfunctions. After all, sometimes the software occurs even in banks, and what to talk about Aliexpress.

Among the most likely reasons for delays can be noted:

• notorious human factor;
• site technical failures;
• resource loading;
• other errors in any way related to the site and the operation of operators.

In any case, your payment will be checked by the system and money will go to the account. Aliexpress. And after that, the merchant will be transferred and the parcel will be sent. Delayed check is nothing.

How to contact support service which questions can be solved here

Each site has its own group of support and Aliexpress Not exception. At any of the stages of the purchase of purchase, the buyer has the right to contact support. But according to minor problems, you can use the "Guide for the Buyer". There are collected the most frequently asked questions and answers to them. Soloing them, there may be an answer to your question.

From the administrations of the trading platform it is better to contact the following issues:

• payment errors;
• bad quality of product;
• questions on disputes with the seller;
• return of funds.

This can be done in "Support service"where the operator will respond to questions you are interested in. To do this, go to the "Help" section at the top of the page and select the "Support Service" item.

After that, you will fall into a chat where from eight in the morning until the same hour of the evening you can communicate with the operator in Russian. There may also be the most common questions and answers to them. If among them you did not find the necessary information boldly write. If all operators are busy in the queue. Another way to communicate with the support service is to write a message to email. If communication takes place attempted, you will have to choose a question from the list, after that it will be prompted to leave a message in the chat or send an email. When paying attention is available only last. At the same time, if your question will coincide with the messages from frequent issues, the system will redirect you to this section. In another case, the letter will go to the site administration and after a while you will receive an answer and solving your problem. Aliexpress Always protects the rights of their buyers.

This article describes the process of checking the payment. Various options for developing events are given and advice are given to solve them. Taking advantage of the materials of the article, you can easily solve any unforeseen situation with payment of the order. Enjoy the shopping.