How to return money from Aliexpress: if the goods are defective, the order did not come, the goods are not available?

Buyers can be confident that they are under the protection of the administration in the event of disagreements with shops, and their payments are carried out on the secret channels of reliable servers. However, on Aliexpresssometimes force majeure arises. It would seem that successful payment and order passed through all the rules, but the merchants caused the goods itself. How now to be with the received parcel and is it possible to return the tools spent? We will talk about this in the article below.

How to return money with aliexpress if the goods are bad quality

After payment of the purchase, all customers are looking forward to getting the parcel. During the expectation, no one assumes that it can be waiting for an unpleasant surprise. And, indeed, some purchases from China come completely different quality, radically different from an advertising picture. What to do in such cases?

Buyers in such a situation two ways. The first - you can leave this thing to yourself and stay in upset feelings. The second way is the most correct - you can return the tools spent. Of course you will have to work hard. To do this, you will need to open a dispute. This is done at the moment when you have already received the goods and have not yet pressed the "Confirm Product Getting" button.

If you have hurried and already designated the parcel, then you know that you have another 15 days to open a dispute. They are given to the test of goods on the strength and detection of defects. To open the dispute, you need to log in to your personal account. Aliexpress, then go to the "My Orders" section and find a previously paid product there.

The section will bring together all the products that you have already paid. Opposite the expected order, you will see the "Open Dispute" buttons and "confirm the receipt of the goods". If you have managed to detect the goods flag before the goods confirmation takes place, then you need to press the "Open Spore" key.

In the event that you have already confirmed the fact of receiving the goods with AliexpressYou have another 15 days when the key to open the dispute is still active. Take advantage of the last chance of returning you can all in the same section "My Orders". Opposite the suitable lot, the "Add to Cart" keys will be secured, "open a dispute." At the same time, the order status will be as "completed". Despite this, you have 15 days to take advantage of the return.

How to return money from Aliexpress if I didn't like the order, I did not fit in size

Aliexpress- This is a kind of roulette, where a large amount of quality products prevails. Among the total mass of products can occur also products in content. It concerns how the quality of things and its size.

Why it happens? This question may have many answers, but the main ones are the inability of buyers to use the dimensional grid. But sometimes it also happens that the seller deliberates the thing inappropriate in size. As a rule, such suppliers have a bad reputation. Always read reviews, unreliable stores thus earn your funds.

In any case, the seller or buyer, the resulting thing is clearly not useful to its addressee. Therefore, we advise you to take advantage of the return of the goods. Options in this case are several.

At the time of receiving things, do not rush to press the "Confirm Product Getting" key. Inspect the thing, steal it, take the drawings and accessories that the seller promised you on the posted picture. If anything does not match, immediately press "Open Spore". In the process of the dispute, you can return all the tools spent or at least some of the money.

If the thing has come a completely different size due to the fault of the seller, then require the return of the full amount. You can require a whole purchase price absolutely officially in the dispute window. Click the Open Spore button.

You will open a window in which you will need to fill out several lines of your order:

• You received the product - yes / no;
• What is the problem of the dispute;
• Your suggestions to solve the dispute. Specify the amount of compensation for the inappropriate product;
• Would you like to return the goods to the seller - yes / no.

In the last paragraph, it is necessary to attach the material confirming the fact of the inappropriate size. As evidence, photos and video materials weighing no more than 2 MB are accepted. All files are loaded by the "Add Applications" or "Add Video" button. All errors will highlight the editor and attach as proof into a dispute with the seller.

If for some reason the timing of the opening of the dispute passed, remember that you can try to return the tools spent. Of course, this is not a guaranteed option, but as a method of impact on the seller, you can use it. Contact your store administrator in a written message, attach links to a product that is not suitable in size or quality.

Ask the Supplier to compensate for some of the funds to your electronic wallet or bank card. Usually the seller with the "pumping" store values \u200b\u200bthe reputation. Therefore, let him know that if his store does not agree even on a small return, then you use your blog and make it a "good" advertising. Extreme measures are possible only if you are 100% right, otherwise you will simply please in the blacklist.

How to return money from Aliexpress if the goods did not come

On Aliexpressso it is established that at first the buyer pays the goods, then gets it by mail. For delivery can take a month, two and even more. Each buyer should be remembered that for a different product, the store has its own delivery time. You can see it before paying in the line "Seller's Guarantee".

Sometimes it turns out that the customer does not come to buy it during the promised time. Then he should contact the seller and clarify the cause of the delay. Guaranteed delivery time is one of the chips Aliexpress. And if the goods do not come within the specified period, then customers will safely return their funds without attracting the administration.

In the order window, select the "Open Spore" string. Next, the page will be loaded, where you need to specify the reasons for the opening of the dispute in detail. In the first line, be sure to indicate that your product has not come. Next, note that you will not return the goods to the seller, because You simply have nothing to send him. Then specify the amount of return. The digit needs to enter into a special window. Lines are given below to attach files with evidence to obtain low-quality goods. These cells are not necessary, because Buying did not come and you will not be able to photograph it.

Upon completion of sending a dispute to the seller's approval, a timer will be installed. If within 5 days the seller will not respond to the new proposal, the dispute will be automatically resolved in your favor.

Sometimes products S. Aliexpress really come with the receipt. And it is absolutely no wines of the seller. In addition to the Supplier, there are still many services through which the parcel passes. Many buyers hurry to open a dispute, win a dispute, and after a couple of days, the product comes.

Show respect for the seller, contact it and decide how to deal with the received parcel.

How to return a part of the money with Aliexpress Cashback

Numerous advertising banners from the Internet will die by ads that any user can get cachek up to 90%. One way or another, you need to trust only proven web resources. Guaranteed with cachek service You can pick up from 5 to 7% and this is already with the first purchase!

Suppose you decided to stay on epn Cash Back. It is not necessary to choose this particular service, we simply show an example of getting cachek. All sites with similar services are similar and operate on the same principle. It is important to understand the sequence and not forget about it with each purchase. Remember that Cashback is credited even from the very minimal acquisition. The resource has a cumulative effect and you can derive funds to any time suitable for you. It is important that the account balance exceeds the assigned limit. In our example, the amount of payments must exceed 20 cents.

So, you decided to use the cachek service. The first thing you need is to register on the selected resource. Next, familiarize yourself with the list of output funds and a percentage of cachek. If everything suits you, then go to the store and explore the range of products. Once you decide to buy, go to the cachek service. On the main page, look for a string "buy with cachekkom". Put a link to the goods with Aliexpress.

In the browser string, copy the long link that will start with www. Next open the site epn Cash Back or other selected resource. Insert the copied address and press the "Buy" key.

Cashback system will automatically send you to the site Aliexpress. Next, you need to produce all the same actions as when ordinary purchase. Select the number of goods, fill the cells with color, type, product package. Then click the "Buy Now" button. After that, choose a convenient payment method for you and pay for the goods. Cashback will automatically be retained from the paid amount. You can get it only after the purchase is confirmed in the Personal Account. Aliexpress.

It is worth noting that in the case of opening a dispute and return of funds, the cachek will not be accrued.

Otherwise, the rule on various cachek services may differ. For example, some resources do not have a refund if the goods are ordered from the section T-Mall Or have you never made purchases on Aliexpressuntil today. Increased cachek applies only to goods from the "Special Offers" catalog. On some resources, Cashback is returned only after numerous purchase confirmations. Or, for example, goods from expensive sections are subject to a smaller percentage of compensation. Specify these and other points on the sites of selected cachek services.

How to return money with aliexpress if the dispute is closed

Usually, according to the results of the dispute, the money is returned to the buyer not immediately. Depending on the payment method, it can leave 3 to 14 days. In any case, you should not hurry with the conclusions. If the dispute is resolved in your favor, then the money will definitely return. If, the decision on the dispute is closed, namely, the seller disagrees with your proposal and continued the dispute with my decision, then you can reject it and further demand a full refund.

If the dispute is closed by mutual agreement or you missed the decision time, then it will be impossible to return funds. The only hope for the salvation of spent funds will appeal to the administration Aliexpress. Below we will tell you how to contact the site managers.

How to contact the administration to returned money

Aliexpress- This is a big store in which disputes and disagreements can occur. In order to reconcile buyers and sellers in the largest online store, the administration was created. At the site this service is called Service 24/7. Everything is very simple, site managers work from 7.00 am Moscow time and up to 1.0 night. Requests for support are accepted in online mode.

Find administration Aliexpressyou can directly on the main page of the site. In the top panel there is a section "Customer Protection". Go there, then descend down the page.

In the most recent Paragraph 24/7 Service, there is an active string of the "customer rules".

Follow the link and go down to the online chat orange key.

Select a cell. Now you have to describe the essence of the problem and send it to the site administration. During the appeal, you must specify the order number for which an incident occurred. Do not use foul language and abnormative vocabulary. Often, Aliexpress administrators are on the side of buyers. Let your purchases on the Chinese playground will be successful and do not bring unnecessary trouble!