Contact Aliexpress how to contact the seller and the Aliexpress administration

We all want our purchases are protected, and Aliexpress We presented such an opportunity. The trading platform acts as a guarantor of our money and your rights, as well as the guarantors of merchants. If you think the money is dripping immediately to the seller's account, then it is not. Until you confirmed receiving your order, money remains on the account Aliexpress, And after confirmation, sent to the merchant. All questions that you cannot solve with sellers can be solved using the administration. Each specific case, they are considered separately, including the aggravation of disputes. Consultation from operators is provided around the clock. Everything is done in order to maximize you, and, if necessary, to advise.

How to contact by the seller aliexpress (step by step instruction)

Some purchases we do without communication with the seller. We estimate the product description, read reviews and already on the basis of the drawing picture make a decision to take or not. But there are also such goods, buying which is only after the consultation of the merchant. Although they try to give detailed information in their ads, but not always that information is enough. You can contact the merchant directly in the product card. Let us give an example. We chose this Doodle.

We have any questions with a dimensional grid, and we decided to use the services of a merchant. To start a chat with him, go down slightly below the picture, and the left will "contact the seller" tab.

Click "Send Message" and write all what interests you.

How to contact Aliexpress administration

Before starting appealing to the administration, you must clearly understand, or whether it is necessary. So, many questions are solved without problems with merchants. But, if you decide to write, remember that communicating with the administration, as with sellers you need in English. If you do not know it, you should not be upset, free online translators will help you. We choose any and write an appeal in Russian, then copy the English version and send. Write by small offers, try to be laconic, since online translators do not always work correctly. You can contact the administration by the following email addresses:

• general questions: [email protected], [email protected];
• claims and complaints: [email protected];
• disputes: [email protected];
• security: [email protected].

How to contact by Aliexpress seller in Russian

Communication with the seller is an integral part of each shopping on Ali. We can find out the nuances before order, ask for help when finding out the sending of the parcel when it is already on the way, or to solve questions on disputes. There are several ways to contact merchants. One of them was already reviewed by the item above. Consider the rest closer.

communication via electronic box

This is one of the easiest ways to communicate with merchants, but it is not very convenient. Very often the answer has to wait long and tediously. Do not love the Chinese to look into your mailbox. But this option should not be excluded, situations may be different. You can find the merchant mail address in the contacts of his store, or in the card with the details of the order. If everything is clear with the first option, then we will consider in more detail. We go into my orders, and choose the details of the owner of the goods of which you want to communicate. At the top you have the order data, and if you go down a little lower, you can see the contacts storeWhere is the transition to the mail.

Click there, where we are asked, and we see the following picture. We immediately worked for Microsoft Outlook, in which, and a seller's mailbox address was seen. We copied it, and sent a message from your personal e-mailbox.

communication with order card

This is one of the most common types of customer communication with merchants. He is also the easiest. You can start chat with ads, it was mentioned somewhat higher, and you can bookmark with orders. Go to my orders, there you will have all the products that you bought on Ali. We are looking for the seller whom we need. Opposite the details there is a connection with the merchant.

through the TradeManager program

The most convenient, and most modern way of communication with merchants. It is popular with the fact that it can be installed both on your PC and on a mobile device, and constantly be in touch. The program is like something on Skype, or even ICQ, it is easy to use, but it is in English. But, if you even once once called Skype, then even at the level of intuition, you will handle the task. To start communication, you need to download the program. It swings from the official site http://trademanager.alibaba.com/. Please note that it is originally downloaded for windows, choose the appropriate option for you.

To get to your personal account of this program, you must log in to the website of the shopping, and then go to Forum Alibaba, There you will see your identifier to copy and paste into the program.

How to contact Aliexpress Support

About the buyer is always worried about, and if anything has happened, any questions and problems, you can always contact the support service to clarify all the urgent issues. Now you can contact the support service around the clock. The Russian-language online support is working from 8 am and up to 8 pm, you can always contact English-speaking operators for help.

The most convenient way to appeal to support service Always always in front of us. On the main page of the trading platform, in the upper right corner, there is a help button closer to the center. We need to click on it.

You will find a reference center with the most frequent issues. Choose we need. We chose: "I did not receive an order. What to do?".

Very often going on them, finding information that all cases are generalized, we find answers.

If you have found an answer to your question, just click on the YES or NO button. When you did not find the answer, you can start chat.

How to contact with an aliexpress operator

Communication with the operator begins with what we have finished in the previous paragraph. After you click on the online chat, the new window will open in which you can chat with the operator. This is how the window looks like.

How to contact Aliexpress Return of money

Return of money is not a pleasant situation with which you are faced by unfortunately. Situations can be absolutely different: the parcel did not come, poor quality and much more. In any case, we want to return our blood, or get a quality product. You can always open a dispute in which you describe the entire situation in full, you can contact the seller, write administrations. Disputes do not always pass simply, sometimes you need to beat the information, demand your money, and do not make concessions to the merchant. Apply in support service. Choose the item "Return of goods and funds".

We choose, for example, a refund. The window of questions is updated, click on the one that will be as close as possible to yours, or to fully fit it.

Then, you also need to choose a question, after which the window will appear, as in the previous paragraph, we do in the same scheme.

The only moment with disputes prepare for this issue is thoroughly, and if this is a defective product, take photos, and best of all - video with unpacking goods. The last proof will be reinforced concrete. If the goods did not come, you solved the question with the merchant, he julil, then you can draw a screenshot of the correspondence and provide it as proof.

How to contact Aliexpress by phone

Russian people got used to that if it is impossible to solve the problem in writing, then you can call the organization and already in a personal conversation to find out all questions of interest. Many shops on the unstashes of the World Wide Web are provided by hot lines, or mobile numbers, and you can easily call at any time. In case of AliWe have no such opportunity yet. There is no call centers on the territory of Russia for rapid communication. This is not only the Russians such a problem. Neither in Ukraine, nor in Belarus, nor in any other country of the CIS is not. Yes, what to talk about us, there is not even Chinese numbers to call there to call there. But, this is not a reason to grieve. You can always solve all questions in the chat, the operators go for concessions.

Do not be afraid to order on Aliexpress. If there were some scammers, then the number of buyers did not increase, they would not have such a turnover. Sellers always go to meet their even potential buyers. Remember you are their income. They value their reputation, and will do everything so that your money falls on their accounts, and you have been satisfied with the purchases.

Pleasant shopping!