If the order protection is ends with aliexpress, what actions will save the parcel

All ordered goods on Aliexpresshave a deadline for delivery. Jacket, cap, board game or wallet can come in three weeks, but a mobile phone, leather car covers, will come much faster. The fact is that for each product, the delivery time is determined based on its value. If the buyer chooses the standard delivery proposed by the seller, the goods will go for at least 20 days. But sometimes customers want to receive goods faster and choose paid delivery. No matter how much shipping method you have chosen, all this time the parcel will be protected. About how much time protection lasts on Aliexpress, try to figure out below.

Protection of an order to Aliexpress, what protection time gets a parcel

Order Protection on Aliexpress- This is the term that receives the parcel. Usually it is assigned to about 30-50 days. Sometimes delivery time can be increased to 90 days. If during this time the parcel does not have time to get on the addressee, then the protection time can be extended. Moreover, extend the protection time can be both the buyer and the seller.

You can learn about the defense period immediately before buying a product. All suppliers indicate the period in which the goods will be delivered. Usually prescribe information in the line "Seller's guarantee". So, for example, on tablet (from the photo below) The seller set a period of 23 days. This is the minimum number of days, at the request of the seller, the gap can be increased from 23 to 40 days.

To find out the protection time for the goods you have already paid, you can in your account. Go to the column "Orders". In the first three lines, the order information is specified, its number, the time protection time, the date of the alleged delivery. In paragraph 2, you can extend the time by the "Click here" key. If you have complaints about the product received, then use the "Open Spore" key.

Causes of order delay

• Starting from the time of placing the order by the seller, your purchase can linger the status "Payment is checked". The maximum period for the status of 7 days. But usually all sellers are trying to update the entry to the "order sent" during the day. If this does not happen 2,3,5 days, then this means that the goods are not in the presence and therefore the seller delays the departure;
• Hold the order seller Aliexpressmaybe because of the workload. For example, in the period of such holidays as New Year, February 23, March 8, Birthday AliexpressSales are underway with discounts. Buyers of the whole world are trying to carry out profitable transactions. As a result, suppliers are so overwhelmed that they do not have time with the timing of shipment of goods;
• Due to the holidays and mass sales, not only Chinese sellers, but also postal services are overloaded. Thus, the order delay with Aliexpressoccurs because of the mass influx by China's post;

• One of the reasons for the departure delay is wrongly specified address. While the mail is disassembled with the affiliation of the region, it may take a week time;
• Customs often arise problems with duties and overload. For this case, do not forget to specify your cell phone when registering. Customs officers will contact and explain the situation;
• When transferring from one point of arrival of cargo to another, delays may also arise.

In order not to have any difficulties with the timing of the parcel, try to always specify the correct data. Make orders long before the holidays, because all users also try to prepare gifts for festive events. And remember the local holidays of China. During this period, sellers are resting.

For how many days before the end of the order protection, you need to take action

Each ordered and paid goods on Aliexpressit has its own protection. If you are late with the extension or opening of the dispute, that is, the risk does not get your order in general. All anything can happen on the way, the order may lose or damage. Do not forget about premature measures.

In the personal account in the details of the order, a designated period for the placement is pressed. Next to the timer there is a button "Click here", it is in a row to extend the order. Use it no earlier than 2-3 days before the end of the order. If there is a long weekend ahead, and you know that logistics companies will not work at this time, you can press it in 5-7 days. The main thing, you need to have time to press the cherished button before the timer expires and specify the number of days to be extended to prolong the order protection.

How to contact the seller to pour protection (detailed instructions)

In fact, contact the seller to extend the order protection. Everything can be done independently, as in the above described method. But, if you wish to find out at what stage of the way your order was stopped, and you don't want to press the extension button yourself, contact the seller.

In the personal account, locate the line with the order. Click on the key "More details".

Next, the window opens with your order, just pay attention to the timer, how long it remains before the expiration of the order. Be sure to specify it in the message to remind the seller. Go down the page, there is a "Comments for the Seller" window. Write a message and send it to the seller.

You can also contact the seller immediately in the order bar. Instead of the "Details" key, click "Seller Message". As a rule, sellers react very quickly to messages and thank buyers for their conscientious attitude and attention to the order.

Request for extension sent, and the seller does not answer what to do

As you already understood, on Aliexpressyou can send an extension request in two ways: through connection with the seller, by means of a message, or through the protection extension button. If the seller does not respond to a message that try to prolong the protection yourself on the key "Click here" in the Protecting Row.

If the seller does not respond to the request sent by you with an additional day of protection, then boldly press the "Open Spore" button. Specify the full amount to return. In the "Cause of the dispute" line, select "The goods did not come within the specified period." Know that if after 4 days the seller will not respond to an open dispute, he will automatically close in your favor.

Why does the seller not respond? Unfortunately or fortunately, the sellers Aliexpressthere are days of rest or abnormal situations when they cannot respond to messages and queries. Therefore, it is not necessary to think about the sellers. But there is a place and unscrupulous sellers when they enjoy the situation and do not respond to the extension of protection. Inexperienced buyers do not know what to do with it, and leave an order in a similar position. As a result, such sellers receive profits, and the customer remains without a parcel. Administration Aliexpressstrongly struggling with such "holsters", but you do not forget to track the timing of protection.

You opened the dispute, the seller immediately prolongs protection and asks to close the dispute by agreement of the parties, to agree

If the seller responded to your request to extend the protection after opening the dispute, then you can cancel the dispute. The fact is that when the seller prolongs the protection time, then you only have a allocated time to receive the goods. For an additional term, the opening of the dispute does not apply. But you can open a dispute after receiving the goods, if you do not suit his quality. This is given 15 days after you have clicked the "Confirm Product Getting" button. But if you miss the opportunity to open a dispute or extend protection, and the order protection time will expire, you will not have the ability to open a dispute.

The parcel came - cancel the dispute and confirm receipt

It happens, it happens that buyers open a dispute when the parcel did not have time to come to the term. On the one hand, they have a complete right to do so, as one of the guarantees Aliexpressis the buyer's defense. And for each transaction there is a rule: if the goods did not have time to come on a designated period, the buyer has the right to return the full amount of the funds spent. To do this, you need to open the same dispute.

While the dispute is open, and perhaps the seller takes the solution on it, the parcel can come. Often it happens. Some customers the situation is embarrassing, but it will be more correct to cancel the dispute and click on the confirmation button. In the fact that the parcel is late, in most cases postal services are to blame. Even after you discovered and closed the dispute, you will have time to check the goods - 15 days, as in standard deals without dispute.

For 60 days the parcel did not come - exacerbate the dispute

There are such buyers who love to fight for their rights. For example, the established protection period and, accordingly, the deadline for delivery is 60 days. If during this time you did not receive the goods, then you are entitled to open a dispute. The "Open Spore" key is located near the graph with the confirmation of the receipt of goods. If the seller did not accept the conditions of your time within 4 days, then you can exacerbate the dispute on the "Exceit Spore" button. At this point, the defense service will be connected to the dispute. Aliexpress.

There are many situations with disputes. The decision on the opening of the dispute and its exacerbation every buyer takes independently depending on the current situation. Remember that if the goods did not come or does not correspond to the described characteristics, as a result of the dispute, you can get compensation in a triple amount from the amount spent. Only for this you will need to attract administration Aliexpress.

If you have not extended protection, during which time you can open an argument after the order is closed

If the goods came on time, then it is not necessary to prolong the protection. You will have an extra time for it after you press the "Confirm order" key. So, as soon as you received a notification, go to receive your order. Upon receipt, confirm it in the Personal Account. As soon as you enroll these actions, an active button "Open Spore" will appear in front of the order row. It will act for 15 days. After this period, you will not be able to take advantage of the return of funds and the exchange of goods, so try to inspect the received order as soon as possible.

In most cases, even if you have a damaged or inappropriate product, it is better to click "Confirm Order", and then "Open Spore". First, you will be able to resolve the dispute faster, and secondly, you can get cachek in additives to refundable means (if you use it).

By the way, at the moment, on Aliexpresslights the "Open Spore" key, even for those orders that have been confirmed half a year ago. Such lacking introduces misleading buyers. In fact, the term for protection is still 15 days. If you click on a similar key, you will see this window:

How to extend the protection time on Ali SPress through the application from the phone, step by step instructions

Mobile application attracts users more than the main version. This is due to the expanded base of discount goods and other bonuses. However, in terms of the protection of orders there is a omission. The fact is that in the mobile version there is the "Confirm Product Getting", there is a product tracking tab, even there is a button for opening a dispute, but there are no lines to extend protection.

Agree, no hope. But you should not be sad, you always have an option Send a message to the seller, just click on the button where the name of the seller is indicated. The system will transfer you to the store site, find the window for communication there, write to the message so that the seller independently extends protection. If he is not responding to your offer, press the "Open Spore" key, so your conscience will be clean, even if the goods go to you.

Burn for your rights, but be honest with sellers. For a positive reputation, bonuses are accrued to buyers, discount coupons are issued. In cases of deception of dishonest customers can block without return to the personal account. And this action can be done, even if the buyer has ordered goods on the way. Good acquisitions on Aliexpress!